Oregon Pack Works covers defects in materials and craftsmanship for the reasonable lifetime and intended usage of your pack. Should any flaw appear due to defective materials or craftsmanship, we will happily repair or replace the product at no cost to the owner. If we determine the damage to be the result of normal wear and tear, abuse, accident, or exceeding reasonable expectations of the product’s lifespan, or usage, repairs will be made at a reasonable cost.
Please call us for a return authorization, and please clean your case before returning it. See: Care + Feeding of your gear. Remember only use a front loading machine to wash your outdoor gear.